Frequently Asked Questions
RETURNS / EXCHANGES
All sales are final. Please carefully review your order and verify your information prior to finalizing your purchase. There will be no returns or exchanges unless the item is defective.
In stock items (excluding any custom items) are usually shipped within 3 business days.
Tracking information will be send to the provided email when the item is shipped. Once the item is picked up by the shipping carrier, we do not have any control over potential delays. We will only ship to the mailing address provided at checkout. Please verify your information prior to finalizing your order.
Carbonex will not be held responsible for duties, taxes, or customs fees under any circumstances. Buyer is accountable for all restrictions, duties, taxes, and any other fees collected from the destination country.
You as the buyer agree to pay the price of the merchandise in your order at the time you submitted your order and the delivery fees for the shipping service you've selected.
We reserve the right to accept, decline or cancel your order for any reason.
Customized items (steering wheels, paint match options, etc.) are usually made to order and the production lead time is subject to change depending on the customization and the number of ongoing custom orders.
Please contact us via email for any questions regarding your custom order.